Privacy Policy

Personal Information

We collect the following personal information to provide our services:

• Contact Information: Name, email address, phone number
• Building Information: Building name, unit number, access level
• Account Information: Username, password (encrypted), role
• Profile Information: Profile picture, preferences, settings

Incident Reports

When you submit incident reports, we collect:

• Incident details and descriptions
• Location and timing information
• Photos or attachments (if provided)
• Your contact information for follow-up

Usage Data

We automatically collect certain information about your use of the platform:

• Login times and session duration
• Pages visited and features used
• Device information and browser type
• IP address (for security purposes)

We use your information for the following purposes:

• Service Provision: To provide and maintain the MissionBay.Watch platform
• Incident Management: To process and respond to safety incident reports
• Communication: To send updates about your reports and platform notifications
• Security: To protect against fraud and ensure platform security
• Support: To provide customer support and respond to inquiries
• Improvement: To analyze usage patterns and improve our services

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

We implement appropriate security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We regularly review and update our security practices
• Secure Infrastructure: We use industry-standard hosting and security services

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Request a copy of your data in a portable format
• Restriction: Request limits on how we use your information

To exercise these rights, contact your building management or use ourcontact form.

We retain your information for as long as necessary to provide our services:

• Account Data: Retained while your account is active
• Incident Reports: Retained for community safety records
• Usage Data: Retained for up to 2 years for analytics
• Deletion: Data is permanently deleted upon account deletion

We use essential cookies to provide platform functionality. We do not use:

• Tracking cookies or third-party analytics
• Advertising cookies or behavioral tracking
• Cross-site tracking or fingerprinting

For more information, see our Cookie Policy.